You get everything listed here with
The Kinetix Zero-Downtime PlanSM
The Kinetix Zero-Downtime plan delivers the best possible value in IT outsourcing. All of the following is included for one low monthly fee.
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 Initial Site Survey (27-point Problem Prevention Audit)
A senior engineer will come on-site to create initial network documentation, as well as audit you network for potential problem areas including:
- Network security
- Data backups
- Virus protection and Spam filtering
- Hardware integrity (check for pending failures)
- System performance and trends
- Overall network design and layout
Network Monitoring
The 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:
- Server traffic and load
- Hardware integrity and reliability
- Storage space and availability
- Backup success and failures
- Anti-virus protection
- Spyware detection and removal
- Uninterruptible Power Supply (UPS) monitoring
Quarterly On-site Consultation
Every three months we will come on-site to perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.
Weekly Network Check-up
Every week a technician will perform a virtual walk-through of your network to:
- Apply software updates
- Apply security patches
- Verify backups completed successfully
- Verify anti-viral definitions are up to date
Monthly Network Tune Up
Every month a technician will conduct a thorough on-site audit and tune up of your network to:
- Review and update available security patches
- Check status of anti-virus clients
- Test peripherals such as UPSs
- Perform a full data restore to ensure back-ups are functioning properly
- Review hard drive space, memory, CPU utilization
- Review network documentation and make changes as necessary
- Review routers, firewalls, switches for failure or problems
- Optimize server for maximum performance and reliability
- Review and install operating system updates
- In-depth review of server logs for errors and potential problems
- Clean out old and unused network accounts
Unlimited Spam Filtering For All Users
Thanks to our email filtering service, we can stop 97% of all spam and filter 100% of viruses sent via email.
FREE 24 hr Server Outage Support!
You and your employees can call anytime 24 X 7 to report a server outage and we will respond as soon as possible.
FREE Anti-Virus Software for All Your PCs and Servers!
We pay for the expensive anti-viral software for all your PCs and servers. And we constantly monitor that all virus definition updates are applied. Also included is anti-spyware software and unwanted programs monitoring.
FREE Break-fix Services
In the rare event that your network goes down, or if you experience any type of problem, our team of senior technicians will troubleshoot and resolve the issue at NO ADDITIONAL SERVICE FEE to you. You can consider this like a network insurance plan.
FREE Unlimited Help Desk Support
You and your employees can call anytime during business hours and speak to a technician about problems they are experiencing.
FREE Server and Workstation Loaner
We can loan you a laptop, desktop, or even a server to help prevent lost productivity.
FREE Server Restore
In the case of fire, flood, or other disaster, we will restore your server to its original state, (labor only, software and hardware costs are additional).
FREE Year-end Technology Review
The technology review will help you plan how to use technology to increase productivity, cut costs, gain competitive advantages, and support your company’s growth.
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Qualify for the Kinetix Virtual Server-Room!
Kinetix provides a solution to the expensive but seemingly necessary problem of having a big server in your office. We can provide a server to you that runs on our hardware at our data center. Our data center is more secure, more reliable, faster, and has less chance of downtime than any office environment, and you won’t need to buy or upgrade a single piece of server hardware again. This service is offered exclusively to our Zero Downtime Plan members.
Guaranteed 1-hour response to technical problems
Virus REMOVAL and cleaning
Spyware Monitoring and Removal
Creation of Acceptable Use Policy
Monthly Executive Summary Report
Unlimited Software Upgrades (labor only)
Adding and Removing Users as necessary
Vendor liaison services
The Benefits Are Obvious
- You will avoid expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place. As a matter of fact, we guarantee it.
- You will experience faster performance, fewer glitches and practically zero downtime. Some parts of your system will degrade in performance over time, causing them to slow down, hang up and crash. Our preventative maintenance and network monitoring will detect these problems early and prevent them from escalating into more expensive repairs and downtime.
- You will feel as though you have an in-house IT department- without the costs. As a network maintenance customer, you’ll have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or questions.
- You will receive substantial discounts on IT services that you are already buying. Most IT firms will nickel and dime you over every little thing they do. Under this program, you’ll pay one flat, affordable rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers.
- You will eliminate trip fees and receive faster response to your problems. Thanks to your remote monitoring and maintenance software, we will have the ability to remotely access and repair most network problems right from our offices. If we cannot fix it remotely, we will dispatch a technician to your office the same day.
- You will be able to budget for network support just like rent or insurances. Wouldn't it be nice to avoid unexpected costs for fixing or restoring your network? Now you can.
- You will sleep easier knowing the “gremlins at the gate” are being watched. Cyber criminals never sleep! But thanks to your 24/7/365 monitoring and on-going maintenance, you’ll have state-of-the-art protection from hackers.
- You will safeguard your data. The data on the hard disk is always more important than the hardware that stores it. If you rely on your computer systems for daily operations, it’s time to get serious about protecting your critical, irreplaceable electronic information.
- You will stop annoying spam, pop-ups, and spyware from taking over your computer and you network. Not only are these intruders annoying, but they can introduce viruses and jeopardize the security of your network.
- You will gain incredible peace of mind. As a business owner, you already have enough to worry about. We’ll make sure everything pertaining to you network security and reliability is handled so you don’t have to worry about it.
"Count me in Rodger!"
"I can't wait to have Kinetix Zero Downtime services reducing my costs and increasing the performance of my business! I can already imagine how happier and more productive the employees will be when they can call you to fix every little thing wrong with their computers. With no extra charges!"
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"How do I know you guys are the real deal?"
"This outsourcing sounds like exactly what my business needs. But I've had bad experiences with IT consultants in the past. How do I know you guys know what you're doing?"
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