Level I Responsive Support Technician (SF)

 Level I Responsive Support Technician (SF)

Are you sick of working boring, dead-end IT jobs with no hope for advancement or personal growth? At Kinetix Technology Services, we're going places, and if you're confident you're an A player, we want you to come with us. 

Check out our reviews: https://www.glassdoor.com/Overview/Working-at-Kinetix-Technology-Services-EI_IE904883.11,38.htm

Voted #1 Best Places to Work in San Francisco Business Times: http://bizj.us/1m965e

We're a rapidly growing, early-stage MSP supporting high-growth startups in the Bay Area and beyond. We're specifically looking to fill an embedded technician role at one of our largest clients in San Francisco, but the role is designed to grow quickly into a larger one at Kinetix that will involve working with multiple clients. You will work alongside brilliant professionals on cutting-edge technologies and receive extensive, ongoing training through internal programs and industry-standard certifications for which we'll foot the bill. You'll also work closely with a diverse array of the country's hottest VC-backed startups on a daily basis, and you'll get the benefits of a startup environment (transparent management, flat organization, monthly parties, free food, ping pong, etc.), without the risk.


In this role, you will be able to:

· After two years at Kinetix, you’ll be a problem-solving ninja who owns cases like a boss.

· You’ll double your IT knowledge, even if you’re already a badass.

· You’ll reach levels of productivity you’ve only experienced in dreams where you have two heads and four arms.

· You’ll make clients so happy, you’ll maintain an average feedback score greater than 9.3/10.

· You’ll watch Kinetix grow so fast your head will spin, and when it stops spinning, you’ll look back with pride about everything you did to make it happen.

· You’ll make every client a raving fan of you and of Kinetix.

· You’ll make new friends you actually want to hang out with outside work and create countless fun memories along the way.

· At the end of the day, you’ll head home with an immense sense of satisfaction and rush in the next morning with a sense of purpose and determination.


To get this role, you should be able to: 

· Experience supporting PC & Mac workstations

· Familiarity with Active Directory & networking technologies

· Strong professional and technical writing ability

· Ability to remain calm and focused in high-pressure situations

· Candidates will need to be receptive to feedback, and action oriented in exciting change with the constructive feedback they receive

· Ideal candidate has a passion for developing technically as well as delivering exceptional customer service


This San Francisco position requires a solid foundation in both Mac and PC desktop support.