Level 2 Support Technician
Are you sick of working boring, dead-end IT jobs with no hope for advancement or personal growth? At Kinetix Technology Services, we’re going places, and if you’re confident you’re an A player, we want you to come with us
We’re a rapidly growing, early-stage MSP supporting high-growth startups in the Bay Area and beyond. We’re looking for new team members who will not only wow us and our clients with their technical and customer service skills, but also play a crucial part in our rapid growth. You will work alongside brilliant professionals on cutting-edge technologies and receive extensive, ongoing training through internal programs and industry-standard certifications for which we’ll foot the bill. You’ll also work closely with a diverse array of the country’s hottest VC-backed startups on a daily basis, and you’ll get the benefits of a startup environment (transparent management, flat organization, monthly parties, free food, ping pong, etc.), without the risk. We are a profitable company with stable, recurring revenue and 98% client retention, and we reward our employees’ hard work with great compensation, great benefits, and an excellent work/life balance.
The job requirements for the Level 2 tech position are straightforward: solve challenging problems with ingenuity and finesse, manage client expectations like an expensive therapist, handle a demanding caseload with aplomb, communicate swiftly and transparently with colleagues and clients, push the limits of your productivity, and exceed exceptionally high expectations and established metrics in everything you do. You should have solid experience supporting workstations (PC & Mac), Windows servers (Active Directory, Group Policy), and advanced networking environments (DHCP, DNS, VPN), but we value learning potential over experience.
After two years at Kinetix, you’ll be a problem-solving ninja who owns cases like a boss. You’ll double your IT knowledge, even if you’re already a badass. You’ll reach levels of productivity you’ve only experienced in dreams where you have two heads and four arms. You’ll make clients so happy, you’ll maintain an average feedback score greater than 9.3/10. You’ll watch Kinetix grow so fast your head will spin, and when it stops spinning, you’ll look back with pride about everything you did to make it happen. You’ll make every client a raving fan of you and of Kinetix. You’ll make new friends you actually want to hang out with outside work and create countless fun memories along the way. And at the end of the day, you’ll head home with an immense sense of satisfaction and rush in the next morning with a sense of purpose and determination.