Project Coordinator

Project Coordinator

Kinetix Technology Services is changing the way IT is done with a unique business model and outstanding client service. We're a rapidly growing, early-stage MSP providing outsourced IT support for high-growth startups in the Bay Area and beyond. We're looking for new team members who will not only wow our clients, but also play a crucial part in our rapid growth. You will work alongside brilliant professionals on cutting-edge technologies, and work closely with a diverse array of the country's hottest VC-backed startups on a daily basis. You'll also get the benefits of a startup environment (transparent management, flat organization, monthly parties, free food, ping pong, etc.), without the risk; we are a profitable company with stable, recurring revenue and 98% client retention. We reward our employees' hard work with great compensation, great benefits, and an excellent work/life balance.

The Project Coordinator position is responsible for supporting the project management department in daily project duties and ensuring that projects are completed within the constraints of scope, budget, and time. This is an entry level project management position, but we are looking for someone that is driven to learn and grow quickly within Kinetix. Their performance is measured solely by the Net Promoter Scores (NPS) we receive from those clients each quarter. The successful Project Coordinator candidate won’t necessarily have IT experience (although basic knowledge is a plus), but will possess a rare combination of qualities: exceptional organization, excellent customer service and relationship building skills, and the ability to translate technical concepts into plain language.

Responsibilities:

·      Manage client communication and oversee progress for assigned projects

·      Create project schedules and ensure they are consistently updated

·      Ensure that projects are completed within the constraints of scope, cost, and time

·      Provide clients with regular updates on project schedule and action items

·      Effectively manage project change

·      Mitigate project issues and create appropriate action plans

·      Manage an array of internal and external project resources to successfully complete projects

·      Turn negative feedback into positive action

·      Write project proposals with the assistance of senior techs and managers

·      Help to drive continuous improvement of our internal project processes

·      Become a forceful advocate for the unique needs of each client

·      Work closely with client account managers to coordinate project and ongoing support efforts

Key expectations:

·      Turn clients into raving fans of Kinetix

·      Maintain an 85% NPS (net promoter score) across all projects

·      Exhibit exemplary communication and organizational skills

·      Exhibit the ability to successfully manage numerous independent projects concurrently

·      Own problems and bring solutions; do whatever it takes to ensure client success, including asking for help

·      Under promise and over deliver

·      Take responsibility for continuous improvement of yourself and of the company

·      Share time and resources with the larger community

·      Have fun with clients and with Kinetix colleagues

Requirements:

·      At least 2 years of experience in a Client Service or Project Management role, or any related experience that demonstrates the potential to fulfill the role, with an emphasis on high-level communications with demanding individuals, impeccable organization in the face of a complicated set of responsibilities, and the ability to interface effectively between disparate groups (e.g. technicians and non-technical client executives)

·      Strong professional and technical writing ability

·      Strong communication and vendor management abilities

·      Ability to hold internal and external parties to pre-defined project standards

·      Ability to remain calm and focused in high-pressure situations

·      IT experience/knowledge is a plus, but not required

·      Project management experience/knowledge is also a plus but not required