Desktop Support Specialist (Midtown, NY)
Are you sick of working boring, dead-end IT jobs with no hope for advancement or personal growth? At Kinetix Technology Services, we're going places, and if you're confident you're an A player, we want you to come with us. We're a rapidly growing, early-stage MSP supporting high-growth startups throughout the US and beyond. We're looking for new team members who will not only wow us and our clients with their technical and customer service skills, but also play a crucial part in our rapid growth. You will work alongside brilliant professionals on cutting-edge technologies and receive extensive, ongoing training through internal programs and industry-standard certifications for which we'll foot the bill.
We're based in the Bay Area, but are expanding very quickly beyond Silicon Valley, especially in New York City. We're specifically looking to fill an embedded technician role at one of our largest clients in Midtown, but the role is designed to grow quickly into a larger one at Kinetix that will involve working with multiple clients. We are a profitable company with stable, recurring revenue and 98% client retention, and we reward our employees' hard work with great compensation, great benefits, and an excellent work/life balance. We were voted among the Best Places to Work by San Francisco Business Times and Silicon Valley Business Journal, and we'll be topping New York and national lists before long.
The job requirements are straightforward: solve challenging problems with ingenuity and finesse, manage client expectations like an expensive therapist, handle a demanding caseload with aplomb, communicate swiftly and transparently with colleagues and clients, push the limits of your productivity, and exceed exceptionally high expectations and established metrics in everything you do. You should have experience supporting PC & Mac workstations, familiarity with Active Directory, Exchange & networking technologies, but we value learning potential over specific experience. One strict requirement is that you must be great with people, and have excellent writing skills and be able to communicate complex technical concepts to non-technical, but highly intelligent users without getting bogged down in details or insulting anyone's intelligence.
As an embedded technician, you'll work full time at the offices of ~150 person consulting firm headquartered in Midtown with an extensive technical infrastructure that's full of fast-moving and demanding professionals who need their tech to run seamlessly. They're a tough lot to please, but this will essentially be a year-long job interview for a higher profile job within Kinetix, and if you rise to the challenge, you'll quickly advance to working on complex cases and projects for a variety of other Kinetix clients and helping to grow our NYC presence. We are obsessively focused on career development for all of our employees, and you will never get bored or stagnate in a role that's beneath you.
After two years at Kinetix, you'll be a problem-solving ninja who owns cases like a boss. You'll double your IT knowledge, even if you're already a badass. You'll reach levels of productivity you've only experienced in dreams where you have two heads and four arms. You'll make clients so happy, you'll maintain an average feedback score greater than 9.3/10. You'll watch Kinetix grow so fast your head will spin, and when it stops spinning, you'll look back with pride about everything you did to make it happen. You'll make every client a raving fan of you and of Kinetix. You'll make new friends you actually want to hang out with outside work and create countless fun memories along the way. And at the end of the day, you'll head home with an immense sense of satisfaction and rush in the next morning with a sense of purpose and determination.
Key skill sets we are looking for are:
• Fantastic writing and language skills. You must be able to communicate clearly and understand almost all technical needs for users
• Fanatical attention to details, and patience with users
• Experience with a Ticketing Support System
• Proper phone and conversational etiquette
• The ability to manage multiple high level VIP's, and over 140+ users (remote users and local users); by yourself
• Extensive work load balancing experience
• Realize the fact that IT support is not a 9 to 5 job, and Clients / User needs are unpredictable
Technical Skill Requirements:
Exchange 2010, Office 365, MS Office Suite, cloud based file sharing systems, Active Directory, Mid-Level Firewall experience, extensive PC / MAC Desktop Support with common issues, comprehension of common network protocols, and technical troubleshooting comprehension.
Apply by emailing firstname.lastname@example.org