Power Outage in San Francisco

Hi Kinetix Clients,

At this time, it has come to our attention that there is a PG&E power outage affecting portions of San Francisco. Clients in these areas are experiencing widespread network connectivity issues. At this time, the estimate time for resolution is 5pm Pacific for some clients.

We will continue to provide updates here.

Please let us know if you have any questions by calling us at 650-454-8850.

Thanks,

Kinetix Support

3/23 - Office 365 Login Issues

 Hello Kinetix Client,

Currently, Microsoft is having an outage related to their Office365 portal logins.  Users are often unable to log into their online portal and are given an error message stating that there are some transient issues with the server. We will continue to monitor this outage and will send notice when Microsoft resolves this issue. 

Please reach out to the helpdesk with any questions at 650-454-8850

Thanks,
Kinetix Support

Kinetix Hosting Outage - 2/15/2017

We believe the Kinetix hosting outage is now resolved.

Issue: Users in the mid-west had issues connecting to our hosted RDS environment.

Root Cause: The internet service provider circuit servicing connections to the midwest was maxed out. They load balanced to another circuit and the issue was resolved.

Please let us know if you have any questions.

Thanks,

Kinetix Support

 

Expensify Issues on Hosted Quickbooks

 

It has come to our attention that there may be issues with the Expensify application installed on some of the Kinetix managed hosted Quickbooks servers.

 

To remediate this issue, we will be installing an update to Expensify at 8pm PST. This update will require downtime and must be scheduled after hours.

 

If you have any questions, please give us a ring at 650-454-8850. We will update this page with any new information we have.

Level 3 Outage - Resolved

Hello Kinetix Client,

We believe that this afternoons Level 3 outage is now resolved and were provided the following explanation/post mortem by Level 3:

 

Root Cause: An equipment issue in San Francisco, CA impacted IP services.


Fix Action: The IP NOC migrated services to an adjacent router.  
Reason for Outage (RFO) Summary: The IP NOC reported that a failed router in San Francisco, CA impacted IP services. The IP NOC migrated services to an adjacent router and services have been restored. The equipment vendor has been engaged to investigate the root cause of the issue. This service impact has concluded; however, there may be additional analysis and discovery that occurs as the incident is reviewed by NOC management. Any available updates will be relayed upon event ticket closure. If additional issues are experienced, please contact the Level 3 Technical Service Center at 1-877-4LEVEL3.

 

Please let us know if you have any questions. To avoid any potential future downtime for your business, we would recommend, if you haven't done so already, installing a suitable backup circuit.

 

Please let us know if you have any questions.

Thanks,
Kinetix Support