Level 3 Outage - Resolved

Hello Kinetix Client,

We believe that this afternoons Level 3 outage is now resolved and were provided the following explanation/post mortem by Level 3:

 

Root Cause: An equipment issue in San Francisco, CA impacted IP services.


Fix Action: The IP NOC migrated services to an adjacent router.  
Reason for Outage (RFO) Summary: The IP NOC reported that a failed router in San Francisco, CA impacted IP services. The IP NOC migrated services to an adjacent router and services have been restored. The equipment vendor has been engaged to investigate the root cause of the issue. This service impact has concluded; however, there may be additional analysis and discovery that occurs as the incident is reviewed by NOC management. Any available updates will be relayed upon event ticket closure. If additional issues are experienced, please contact the Level 3 Technical Service Center at 1-877-4LEVEL3.

 

Please let us know if you have any questions. To avoid any potential future downtime for your business, we would recommend, if you haven't done so already, installing a suitable backup circuit.

 

Please let us know if you have any questions.

Thanks,
Kinetix Support