Hello Kinetix Client,
It has come to our attention that our helpdesk phone system is experiencing an intermittent outage. When calling our 650-454-8850 number, you may be unable to get through. We are working on resolving this issue with our phone system provider at a high priority.
In the interim, please direct any urgent, business hours requests to our live chat service. You may find a link to our chat service service here - http://help.kinetix.com/
UPDATE - 1:35 PST
The issue with the Kinetix phone system has been resolved by the our phone provider. You may have your team resume opening cases, 24/7, at 650-454-8850