[RESOLVED] Egnyte Authentication issues - 7/3

Hello Kinetix Client,

It has been brought to our attention that Egnyte, a cloud hosted filesharing service, is currently undergoing issues prohibiting users from authenticating to their systems. Egnyte support is currently working on a process for remediation.

We will continue to stay in touch with Egnyte during the remediation process. For future updates on this issue, please visit Kinetix.com/status. If you have any questions, please give us a ring at 650-454-8850.

Below are all related updates from Egnyte:

At 7:13am PST- We are investigating an issue causing authentication issues with the Egnyte Drive app and Desktop Connect app. Please contact our support if you have experienced any issues.

At 7:55am PST - Customers from West coast region may be facing this issue. We are working on the mitigation process to bring our services back to operation status. We know some customer are facing login issues with their domain in the Web coast region. If you are experiencing any issues, please contact the Egnyte support team.

At 10:13am PST - We were able to identify the issues affecting Egnyte Drive services for some of our customer in the West coast. We have mitigated the issues and our EGD service is now operational. In the meantime we are monitoring the situation and our engineers are working on the root cause. We will continue to update EGD status and provide you with a postmortem report today.


Best,

Kinetix Support