HELP DESK

User Support

Support for MacOS, Windows, mobile devices, printers, scanners and peripherals

24/7 unlimited remote support

24/7 unlimited on-site support

How-to questions

Optimize desktop performance and ensure reliable performance of operating system and applications

Ensure access to user documents

Procurement

Order, deliver and setup new computers to company specifications

Software license management

PC reporting, including asset tracking and software license surveys

Technology steering and architecture

End-point Security

Anti-virus and anti-malware software provided, managed, and audited

Updates and security patches administered

Automated offsite workstation backups with unlimited storage

Workstation monitoring and alerts

Strategy consulting on major IT decisions


NETWORK MANAGEMENT

Design, Installation, & Management

Network Security

Emergency Response

Wireless network performance tuning

Network cabling design and installation

Amazon AWS VPN setup, support and monitoring

Setup of network connected devices

Firewall lockdown, configuration and auditing

VPN setup and monitoring

Windows Active Directory design and management

Implement network authentication technologies – AD, RADIUS and LDAP

Third-party vendor management and emergency response

ISP data circuit monitoring, and emergency response

Custom security configurations and auditing


SERVER MANAGEMENT

Server Infrastructure

Mission Critical Services

Server Performance Tuning

Management and support of existing servers

Convert physical infrastructure to virtual infrastructure

Server sizing, procurement, installation and configuration

VMWare ESX architecture, installation and management

Server access security review and best practices

24×7 server monitoring and onsite response

Customized disaster preparedness, data-backup and data-recovery

Unlimited storage for backups

Regulatory compliance management including HIPAA, ISO, PCI and Sarbanes Oxley

Resource monitoring such as memory, storage, and other performance drivers

Server optimization, log files management, database maintenance, etc

Updates and security patches administered

Event log review and alerting


CLOUD SERVICES

Cloud Vendor Management & Integration

Infrastructure as a Service

Desktop as a Service

Egnyte Enterprise and Integration

Microsoft Office 365

Google Apps

Okta

Server hosting at Tier 1 datacenter on enterprise equipment

Custom-designed scalable networks installed and managed

Complete network provided including switches, firewall and Wi-Fi

Flexible billing arrangements

Unlimited storage

Virtual desktop hosting

Unlimited storage and usage

Microsoft Office, Intuit Quickbooks, Adobe Acrobat and more

Customized user experience, security and usage policies