Desktop Support Specialist (Santa Clara)

Kinetix is a rapidly-growing MSP providing tech services to startups in the Bay Area, New York, and beyond. We are already an industry leader in the tech startup industry and are quickly becoming an authority in managed cybersecurity services. We are a service-based company, but we pride ourselves on our bold learning environment. We set ambitious learning goals for our employees, pay for classes and exam fees, and reserve time during work hours for learning. On top of all that, you're rewarded for your learning achievements.

Kinetix exists to help our clients and people grow.

We're looking for a new team member who can use their technical and customer service skills to dazzle our clients, while also learning and advancing quickly, playing a key role in our company growth. This opening is for a technician who will be embedded onsite at the office of one of our largest clients in the Bay Area. This role is designed to fuel your growth as a tech and catapult you wherever you'd like to move in your career, including a job at our HQ, where you'll work on higher-level issues and projects across all clients. 

Your responsibilities will include

  • Working full time at the office of an exciting, startup in the design industry with an extensive technical infrastructure and fast-moving professionals who need their tech to run seamlessly

  • Providing technical support by phone, email, chat, and in-person

  • Working on challenging technical projects

  • Participating in a reasonable on-call rotation system

We are looking for someone with

  • Experience supporting both PC & Mac workstations

  • Familiarity with Active Directory & networking technologies

  • Strong professional and technical communication skills (both written and verbal)

  • A calm and focused approach to high-pressure situations

  • The ability to be receptive and action-oriented in response to constructive feedback

  • A passion for developing hard and soft skills and career advancement

 Benefits and perks

  • Our client’s office (like ours) has all the features of a typical startup: ping pong table, free snacks, and lots of interaction with talented and interesting people

  • Monthly social events like happy hours, bowling, go-karting, and pool

  • Annual company-wide camping retreat every Summer

  • 100% coverage for medical/dental/vision premiums and more

  • $125 monthly cell phone reimbursement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information,