Level II Responsive Support Technician (SOMA)
Kinetix is a rapidly-growing MSP providing tech services to startups in the Bay Area, New York, and beyond. We are already an industry leader in the tech startup industry and are quickly becoming an authority in managed cybersecurity services. We are a service-based company, but we pride ourselves on our bold learning environment. We set ambitious learning goals for our employees, pay for classes and exam fees, and reserve time during work hours for learning. On top of all that, you're rewarded for your learning achievements.
Kinetix exists to help our clients and people grow.
We're looking for a new team member who can use their technical and customer service skills to dazzle our clients, while also learning and advancing quickly, playing a key role in our company growth. This opening is for a technician who will be embedded onsite at the office of one of our clients in San Francisco. This role is designed to fuel your growth as a tech and catapult you wherever you'd like to move in your career, including a job at our HQ, where you'll work on higher-level issues and projects across all clients.
We are looking for someone with
Demonstrable experience supporting PC & Mac workstations
Experience with Windows servers (Active Directory, Group Policy)
Advanced networking knowledge (DHCP, DNS, VPN)
At least 5 years of help desk experience
Strong professional and technical communication skills (both written and verbal)
A calm and focused approach to high-pressure situations
The ability to be receptive and action-oriented in response to constructive feedback
A passion for developing hard and soft skills and career advancement
A strong dedication to developing technically and to delivering world-class customer service
Some responsibilities include
Working full time at the office of an investment firm with an extensive technical infrastructure and fast-moving professionals who need their tech to run seamlessly
Directly assisting our clients to tackle high-level technical problems
Providing technical support by phone, email, chat, and in-person
Working on challenging technical projects
Participating in a reasonable on-call rotation system
Benefits and perks
Monthly social events like happy hours, bowling, go-karting, and pool
Annual company-wide camping retreat every Summer
Annual holiday party every December
100% coverage for medical/dental/vision premiums and more
$125 monthly cell phone reimbursement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.