Level II Responsive Support Technician (NY)

Kinetix is a rapidly-growing MSP providing tech services to startups in the Bay Area, New York, and beyond. We are already an industry leader in the tech startup industry and are quickly becoming an authority in managed cybersecurity services. We are a service-based company, but we pride ourselves on our bold learning environment. We set ambitious learning goals for our employees, pay for classes and exam fees, and reserve time during work hours for learning. On top of all that, you're rewarded for your learning achievements.

Kinetix exists to help our clients and people grow.

We're looking for a new team member who can use their technical and customer service skills to dazzle our clients, while also learning and advancing quickly, playing a key role in our company growth. This opening is for a Level 2 Responsive Support Technician at our office in New York. This role is designed to fuel your growth as a tech and catapult you wherever you'd like to move in your career, where you'll work on higher-level issues and projects across all clients.

We are looking for someone with

  • Demonstrable experience supporting PC & Mac workstations

  • Experience with Windows servers (Active Directory, Group Policy)

  • Advanced networking knowledge (DHCP, DNS, VPN)

  • At least 5 years of help desk experience

  • Strong professional and technical communication skills (both written and verbal)

  • A calm and focused approach to high-pressure situations

  • The ability to be receptive and action-oriented in response to constructive feedback

  • A passion for developing hard and soft skills and career advancement

  • A strong dedication to developing technically and to delivering world-class customer service

Some responsibilities include

  • Working directly with our clients to tackle high-level technical problems

  • Providing technical support by phone, email, chat, and potentially in-person

  • Working on challenging technical projects

  • Participating in a reasonable on-call rotation system

Benefits and perks

  • Monthly social events like happy hours, bowling, go-karting, and pool

  • Annual company-wide camping retreat every Summer

  • Annual holiday party every December

  • 100% coverage for medical/dental/vision premiums and more

  • $125 monthly cell phone reimbursement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.