Max Tsai

What Max Does

Responsive support technician 

Question: How do you start your day?

Answer: With a cup of coffee and light flirting with Chris.  

Question: How would you describe your day-to-day work? 

Answer: I troubleshoot issues that range anywhere between setting up a printer to fixing a network outage. I also serve as an escalation point for networking issues. 

Question: How would you summarize your job?

Answer: I am a Senior Responsive Support Technician specializing in network troubleshooting. I deal mostly with networking issues, projects, and escalations.

Question: What do you like most about your job?

Answer: I think the biggest thing that Kinetix provides me with is breadth of knowledge. We have 110+ clients, all with their own unique infrastructure, which means I am constantly working on and learning from 110+ different infrastructures. There are few places that can provide me with the diversity of clients and freedom to practice my troubleshooting skills.  

The other great thing about working here is that I never fear of making a mistake in the process of troubleshooting.  I tend to learn from trial and error and the general consensus from my fellow techs is that we all make mistakes in this career, and it's from mistakes that we have become so experienced.  


Office Life

Laid back environment 

Question: Favorite Perk & Why?

Answer: Who likes catered lunch? This guy. We get lunch catered at least once a week, if not 2-3 times. For the days there is no catering, there’s lunch reimbursement…so dope.

Question: What is the best new skill you’ve learned at Kinetix?

Answer: Hands down best skill I’ve learned at Kinetix is how to completely break down huge problems into bite-sized portions.  It is a skill that is applicable to any situation, both at work and home. Being able to understand network infrastructures, how they’re built, how pieces of network equipment talk to each other across the Internet, and how to troubleshoot the issues that may occur.

I’ve also honed my skill of being able to make clients happy.  It’s a skill that really helps in this role, as we’re always dealing with people who are always at least a little irritated when they begin a conversation with you. The sooner you get them feeling happy, the sooner you can begin your troubleshooting; it’s a skill I consider invaluable.

Question: What is your favorite company event?

Answer: Definitely my first Christmas party at Kinetix. That was my 4th month at Kinetix, and it was the first time where I had no inhibitions partying with co-workers and managers. Deep down, I think we can all agree that our best events have been impromptu hangouts after work with plenty of booze.

Question: What would you tell your best friend about office life at Kinetix?

Answer: When I’m in the office, I don’t necessarily feel the need to be super professional. The environment is laid back, and unless we’re doing something client facing, we tend to not take ourselves too seriously. It definitely has that start-up vibe with the free snacks/beverages and ping pong table, but then we buckle down to get work done. I couldn’t ask for a better team. We’re all very supportive of each other’s goals and help each other in every way possible.

With that being said, if your goal is to better your skills and grow at a rapid rate, Kinetix is the place for you. We learn new skills everyday on the job, and our managers provide very clear career paths that outline milestones that directly correspond with our career goals.  The consistent push for being better will keep you on your A-game, and every day is hugely rewarding.





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