Current Status: The deployment of the fix to the affected infrastructure is approximately 70 percent complete. Engineers continue to monitor the environment while the fix is being applied. Customers will begin to experience service restoration as the deployment progresses.

User Experience: There is no end-user impact; impact is limited to administrators only. Affected administrators may be unable to perform eDiscovery searches for content within mailboxes.

Customer Impact: This incident appears to have little to no impact for most customers. No customer reports of the issue have been identified at this time. Up to four percent of eDiscovery searches performed in the following languages are impacted: Arabic, Catalan, Spanish, Basque, Hungarian, Indonesian, Japanese, Korean, Malaysian, Norwegian, Thai, Ukrainian, Vietnamese, and Chinese. [Kineitx Technology Services] Conner Wilkinson | Client Success Manager Kinetix Technology Services, LLC 1825 S. Grant St., Ste 850 | San Mateo, CA 94402 6504548850 | conner@kinetix.com | www.kinetix.com


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