We've received multiple calls and discovered that the company Shortel is experiencing a major outage which is affecting all clients across the US/Canada. This is affecting entire phone systems as they are unable to connect to their services. We are continuing to reach out to Shortel for updates but as of now there is not an estimated time of return to service. Below is a link directly to Shortel's status page for more information.
After monitoring and calling clients back to verify, the outage has been cleared. Mitel (Formerly known as Shortel) has also cleared the outage on their website. If users are continuing to have issues with the connections on their phone please use the number below to reach out for support.
For any additional questions or assistance please reach out to the helpdesk at 650-454-8850.